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Devil's advocate technique is similar to brainstorming in that both techniques prevent individuals from challenging other group member's assumptions.

A) True
B) False

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Brainstorming uses a face-to-face interactive group to spontaneously suggest a wide range of alternatives for decision making.

A) True
B) False

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Research has identified four major decision styles.These include all of the following EXCEPT:


A) Behavioral
B) Conceptual
C) Analytical
D) Authoritative
E) Directive

F) D) and E)
G) A) and C)

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____ is the approach that defines how a decision maker should make decisions and provides guidelines for reaching an ideal outcome for the organization.


A) Administrative
B) Descriptive
C) Normative
D) Bounded rationality
E) None of these

F) None of the above
G) A) and C)

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____ is by far the most difficult situation for a decision-maker.


A) Certainty
B) Risk
C) Uncertainty
D) Ambiguity
E) Brainstorming

F) A) and E)
G) B) and D)

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Good examples of ____ decisions are strategic decisions.


A) nonprogrammed
B) programmed
C) insignificant
D) recurring
E) structured

F) A) and B)
G) All of the above

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The __________ model of decision-making is useful for making programmed decisions when conditions are uncertain,information is limited,and there are managerial conflicts about what goals to pursue or what course of action to take.


A) Classical
B) Functional
C) Bureaucratic
D) Political
E) Administrative

F) A) and B)
G) D) and E)

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The concept that people have the time and cognitive ability to process only a limited amount of information on which to base decisions is known as


A) satisficing.
B) bounded rationality.
C) classical model of decision making.
D) normative approach.
E) scientific approach.

F) None of the above
G) A) and B)

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In the implementation stage,decision makers gather information that tells them how well the decision was implemented and whether it was effective in achieving its goals.

A) True
B) False

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A normative decision making model defines how a manager ____________________ make decisions.

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According to the administrative model of decision making,managers' searches for alternatives are limited because of human,information,and resource constraints.

A) True
B) False

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The ____________________ style is often the style adopted by managers having a deep concern for others as individuals.

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The classical model of decision-making works best in organizations that are made up of groups with diverse interests,goals,and values.

A) True
B) False

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Which of the following means that a decision has clear-cut goals and that good information is available,but the future outcomes associated with each alternative are subject to chance?


A) Certainty
B) Risk
C) Uncertainty
D) Ambiguity
E) Brainstorming

F) C) and D)
G) A) and B)

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Programmed decisions are made in response to ____ organizational problems.


A) unusual
B) recurring
C) significant
D) minor
E) unique

F) B) and D)
G) B) and C)

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Nonprogrammed decisions are made in response to situations that are


A) unique.
B) unstructured.
C) important to the organization.
D) all of these
E) unique and important to the organization.

F) A) and B)
G) All of the above

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A(n)____________________ approach describes how managers actually make decisions,not how they should.

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Individuals with a conceptual decision-making style are more socially oriented than those with an analytical style.

A) True
B) False

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Most managers settle for a ____ rather than a(n) ____ solution.


A) minimizing;maximizing
B) satisficing;maximizing
C) top-level;bottomline
D) maximizing;satisficing
E) challenging;simple

F) A) and B)
G) A) and C)

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Melissa is a manager at InStylez Clothing.Her job is very complex and she feels that she does not have enough time to identify and/or process all the information she needs to make decisions.Melissa's situation is most consistent with which of the following concepts?


A) Bounded rationality
B) The classical model of decision making
C) Satisficing
D) Brainstorming
E) Scientific management

F) B) and E)
G) D) and E)

Correct Answer

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